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Trust Lease: Rental Housing Marketplace
Redesigning the rental ecosystem to bridge the trust gap through research-driven strategy.
The Challenge
Tackling information asymmetry and lack of transparency in the rental housing market.
The Approach
Utilizing Service Blueprints and Stakeholder Maps to identify critical trust-building touchpoints.
The Outcome
A validated design proposal that prioritizes user evidence and systemic transparency over assumptions.
PROJECT
MSc in UX and Service Design
ROLE
Lead Researcher & Designer
DURATION
Sep 2025 – Present
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